Constructive Disagreement- How To Resolve Differences To Get The Best Results

Description

Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at workable solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend others and the discussion escalates into a battle of wills or a clash of personalities.

Developed by renowned trainer and speaker, Larry Johnson, Constructive Disagreement is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left intact.

Area Covered In The Webinar

• Confront tough issues with customers, co-workers, and your boss and still maintain positive relationships with them.
• Keep confronting discussions from escalating into arguments.
• Avoid defensiveness when you are confronted.
• Use a three-step model to identify which issues are worth confronting.
• Negotiate solutions to differences of opinion without giving in or giving out.
• Win a fair hearing for their point of view.
• Focus on problems and solutions, not on blaming others.

Who Will Benefit?

• Anyone who works in an environment where differences of opinions happen