Description
Difficult people--they are everywhere. Perhaps it’s a colleague who is continually disagreeable. Or it’s a subordinate who chronically complains about everything but never takes responsibility for fixing anything. Maybe it’s a customer who treats you rudely as if you are his personal servant. It could even be your boss, who acts like a playground bully when you ask her a question. Perhaps it’s a fellow teammate who gossips and even tells lies about you. Maybe it’s a person you depend on for results who continually misses deadlines and never keeps promises. It could even be a member of your family.
Regardless of their role in life, these chronically frustrating folks waste your time, cost you money and can make your life miserable. You may wish they would just go away. The reality is that difficult people are here to stay. So it’s inherent on you to do something about it. You may say, “It’s hopeless, there’s nothing I can do to make them change,” and that is probably true – but there is usually something YOU can do to alter the situation.